Privacy Policy
Last updated: Jul 2024.
Privacy Policy
Pet Shop pelosonline LTDA, a private law legal entity, headquartered at Estrada Adhemar Bebiano, 2905 - Inhaúma, Rio de Janeiro - RJ, 20766-754, registered with the CNPJ/MF under no. (“Storekeeper” or “we”) takes your privacy seriously and ensures the security and protection of data of all its customers, partners, suppliers and users (“Users” or “you”) of the website “berdms.lojavirtualnuvem.com.br” and any other website, Store, application operated by the Storekeeper (hereinafter referred to simply as “Store”).
This Privacy Policy (“Privacy Policy”) is intended to inform you about how we use and disclose information collected during your visits to our Store and in messages we exchange with you (“Communications”).
BY ACCESSING THE STORE, SENDING COMMUNICATIONS OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU DECLARE THAT YOU ARE AWARE OF AND IN AGREEMENT WITH THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND FORMS OF PROCESSING YOUR PERSONAL DATA THAT YOU PROVIDE IN THE STORE.
This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as rights you can exercise in relation to the Personal Data processed by us. If you have any questions about the use of Personal Data, please contact atendimento@peludosonline.com.br.
Additionally, the Privacy Policy does not apply to any third-party applications, products, services, websites or social media features that may be offered or accessed through the Store. Accessing these links will take you away from the Store and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations about these third-party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any website you interact with before allowing the collection and use of your Personal Data.
If you send us Personal Data relating to other individuals, you represent that you have the authority to do so and that you have obtained the necessary consent to authorize the use of such information under the terms of this Privacy Policy.
Definitions
For the purposes of this Privacy Policy:
“Personal Data” means any information that, directly or indirectly, identifies or may identify a natural person, such as name, CPF, date of birth, IP address, among others;
“Sensitive Personal Data” means any information that reveals, in relation to a natural person, racial or ethnic origin, religious belief, political opinion, membership of a trade union or organization of a religious, philosophical or political nature, data relating to health or sexual life, genetic or biometric data;
“Personal Data Processing” means any operation carried out on Personal Data, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or, alternatively, making available, harmonization or combination, restriction, erasure or destruction. Any other operation provided for under applicable law is also considered Personal Data Processing;
“Data Protection Laws” means all legal provisions that regulate the Processing of Personal Data, including, but not limited to, Law No. 13,709/18, General Law on the Protection of Personal Data (“LGPD”).
Use of Personal Data
We collect and use Personal Data to manage your relationship with us and to better serve you when you are purchasing products and/or services in the Store, by personalizing and improving your experience. Examples of how we use data include:
Enable you to purchase products and/or services in the Store;
To confirm or correct information we hold about you;
To send you information we believe may be of interest to you;
To personalize your experience using the Store;
To personalize advertising to you based on your interest in our Store; and
To contact you at a telephone number and/or email address you have provided. We may contact you in person, by voice message, through automatic dialing equipment, by text message (SMS), by email, or by any other means of communication that your device is capable of receiving, as permitted by law and for reasonable business purposes.
In addition, the Personal Data provided may also be used in any manner we deem necessary or appropriate: (a) under Data Protection Laws; (b) to comply with legal process; (c) to comply with a court order, regulatory order or decision of competent authorities, including authorities outside your country of residence; (d) to protect our operations; (e) to protect the rights, privacy, security of us, you or others; (f) to detect and prevent fraud; (g) to allow us to exercise available remedies or limit the damages we may suffer; (h) in other ways permitted by law.
OUR STORE IS NOT INTENDED FOR PEOPLE UNDER 18 (EIGHTEEN) YEARS OF AGE AND WE ASK THAT SUCH PEOPLE DO NOT PROVIDE US WITH ANY PERSONAL DATA
Failure to provide Personal Data
You are not obliged to share the Personal Data that we request, however, if you choose not to share it, in some cases, we will not be able to provide you with full access to the Store, some specialized features or be able to provide the necessary assistance or, even, facilitate the delivery of the product or provide the service contracted by you.
Collected data
The general public may browse the Store without the need to register or send Personal Data. However, some of the Store's features may depend on registration and sending Personal Data, such as completing the purchase/contracting of the service and/or enabling the delivery of the product/provision of the service by us.
When contacting the Store, we may collect:
Contact information. First name, last name, telephone number, city, state and email address; and
Information you submit. Information you submit via form (questions, complaints, suggestions, criticisms, compliments, etc.).
In general browsing of the Store, we may collect:
Location data. Geolocation data when you access the Store;
Preferences. Information about your preferences and interests in relation to products/services (when you tell us what they are or when we infer them from what we know about you);
Store Navigational Data. Information about your visits to and activities on the Store, including the content (and any advertising) you view and interact with, information about the browser and device you are using, your IP address, your location, the address of the website from which you arrived. Some of this information is collected using our Automatic Data Collection Tools, which include cookies, web beacons and embedded web links. To learn more, please read how we use Automatic Data Collection Tools in section 7 below;
Anonymous or aggregated data. Anonymous responses to surveys or anonymous and aggregated information about how the Store is used. During our operations, in certain cases, we apply a de-identification or pseudonymization process to your data so that it is reasonably unlikely that we can identify you through the use of that data with available technology; and
Other information we may collect. Other information that does not specifically reveal your identity or does not directly relate to an individual, such as browser and device information; Store usage data; and information collected through cookies, pixel tags, and other technologies.
Unless you inform us in a free form filled out by you, we do not collect Sensitive Personal Data.
Sharing Personal Data with Third Parties
We may share your Personal Data:
With the partner company(ies) you select or choose to send your data, questions, inquiries, etc., as well as with service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the United States, Argentina, Brazil, or other global locations, including servers for certification and production, and providers of hosting and data storage services, fraud management, customer support, sales on our behalf, order fulfillment, content personalization, advertising and marketing activities (including digital and personalized advertising), and IT services, for example;
With third parties to help us manage the Store; and
With third parties in the event of any reorganization, merger, sale, joint venture, assignment, conveyance or transfer of all or any portion of our business, assets or capital (including in connection with bankruptcy or similar proceedings).
International Data Transfers
Personal Data and other information collected by us may be transferred to or accessed by entities belonging to the corporate group of partner companies worldwide in accordance with this Privacy Policy.
Automatic collection of Personal Data
When you visit the Store, it may store or retrieve information on your browser, either in the form of cookies and other similar technologies. This information might be about you, your preferences or your device and is mostly used to make the Store work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience.
In accordance with this Privacy Policy, we and our third-party service providers may collect your Personal Data in a variety of ways, including, but not limited to:
Through your browser or device: Some information is collected by most browsers or automatically through your internet access devices, such as the type of computer, screen resolution, operating system name and version, device manufacturer and model, language, and the type and version of the internet browser you are using. We may use this information to ensure that the Store functions properly.
Use of cookies: Cookies allow us to collect information such as browser type, time spent on the Store, pages visited, language preferences, and other anonymous traffic data. We and our service providers may use this information to, among other things, personalize your experience when using the Store, as well as to target advertising to you, according to your interests. We also collect statistical information about the use of the Store to continually improve our design and functionality.
If you do not want your information to be collected through cookies, you can configure cookies in the "options" or "preferences" menu of your browser. In the links below you will find more details on how to adjust the cookie preferences of the most popular internet browsers:
Google Chrome
Mozilla Firefox
Safari
Internet Explorer
Microsoft Edge
Opera
If you would like to know a little more about advertising and remarketing cookies, which are used to target advertising based on the interests of each user and the number of visits they have made to our website and their searches on the internet, visit:
Facebook
Google
Bing
Use of pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used to track the actions of users of the Store (including email recipients), measure the success of our marketing campaigns, and collect statistics about Store usage and response rates. If you have enabled ad personalization on tools such as Facebook, Google or Bing, the information may be used to show you ads on their services. If you do not want to be tracked, you can ask each of the services:
Facebook
Google
Bing
We may employ behavioral advertising companies to report on the Store’s advertising across the Internet. To do this, these companies use cookies, pixel tags, and other technologies to collect information about your use, or the use of others, of our Store and third-party websites. We are not responsible for pixel tags, cookies, and other similar technologies used by third parties. You can set your preferences in your browser’s menu. Please be aware that if you change computers or browsers, or use multiple computers or browsers, you will need to repeat this process for each computer and browser.
User Rights
You may, at any time, request: (i) confirmation that your Personal Data is being processed; (ii) access to your Personal Data; (iii) corrections to incomplete, inaccurate or outdated data; (iv) anonymization, blocking or deletion of unnecessary, excessive data or data processed in non-compliance with the provisions of the law; (v) portability of Personal Data to another service provider, as long as this does not affect our industrial and commercial secrets; (vi) deletion of Personal Data processed with your consent, to the extent permitted by law; (vii) information about the entities with which your Personal Data has been shared; (viii) information about the possibility of not providing consent and the consequences of refusal; and (ix) revocation of consent. Your requests will be treated with special care so that we can ensure the effectiveness of your rights. You may be asked to prove your identity in order to ensure that the sharing of Personal Data is only done with its owner.
You should bear in mind that in certain cases (for example, due to legal requirements) your order may not be immediately fulfilled, and we may not be able to fulfill it due to compliance with legal obligations.
Personal Data Security
We seek to adopt appropriate technical and organizational measures required by Data Protection Laws to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any of your accounts has been compromised), please notify us immediately.
Hypertext links to other websites and social networks
The Store may, from time to time, contain hypertext links that will redirect you to websites of our partners' networks, advertisers, suppliers, etc. If you click on one of these links to any of these websites, please be aware that each website has its own privacy practices and that we are not responsible for these policies. Please review these policies before submitting any Personal Data to these websites.
We are not responsible for the collection, use, and disclosure policies and practices (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer or application provider, social media store, operating system, wireless service provider, or device manufacturer, including any Personal Data that you disclose to other organizations through the Applications, in connection with such Applications, or posted on our social media pages. We encourage you to read the privacy policy of each website you visit or service provider you use.
Updates to this Privacy Policy
If we modify our Privacy Policy, we will post the new text on the Store with an updated revision date. We may modify this Privacy Policy at any time. If there is a material change to the terms of this Privacy Policy, we may notify you through the contact information we have in our database or by means of a notice on our Store.
We remind you that we are committed to not processing your Personal Data in a manner incompatible with the purposes described above, unless otherwise required by law or court order.
Your use of the Store after the changes are made means that you accept the revised Privacy Policy. If, after reading the revised version, you do not agree with its terms, please stop accessing the Store.
Person responsible for processing Personal Data
If you wish to exercise any of the rights provided for in this Privacy Policy and/or in the Data Protection Laws, or resolve any queries related to the Processing of your Personal Data, please contact us via email atendimento@peludosonline.com.br.
Privacy Policy
Pet Shop pelosonline LTDA, a private law legal entity, headquartered at Estrada Adhemar Bebiano, 2905 - Inhaúma, Rio de Janeiro - RJ, 20766-754, registered with the CNPJ/MF under no. (“Storekeeper” or “we”) takes your privacy seriously and ensures the security and protection of data of all its customers, partners, suppliers and users (“Users” or “you”) of the website “berdms.lojavirtualnuvem.com.br” and any other website, Store, application operated by the Storekeeper (hereinafter referred to simply as “Store”).
This Privacy Policy (“Privacy Policy”) is intended to inform you about how we use and disclose information collected during your visits to our Store and in messages we exchange with you (“Communications”).
BY ACCESSING THE STORE, SENDING COMMUNICATIONS OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU DECLARE THAT YOU ARE AWARE OF AND IN AGREEMENT WITH THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND FORMS OF PROCESSING YOUR PERSONAL DATA THAT YOU PROVIDE IN THE STORE.
This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as rights you can exercise in relation to the Personal Data processed by us. If you have any questions about the use of Personal Data, please contact atendimento@peludosonline.com.br.
Additionally, the Privacy Policy does not apply to any third-party applications, products, services, websites or social media features that may be offered or accessed through the Store. Accessing these links will take you away from the Store and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations about these third-party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any website you interact with before allowing the collection and use of your Personal Data.
If you send us Personal Data relating to other individuals, you represent that you have the authority to do so and that you have obtained the necessary consent to authorize the use of such information under the terms of this Privacy Policy.
Definitions
For the purposes of this Privacy Policy:
“Personal Data” means any information that, directly or indirectly, identifies or may identify a natural person, such as name, CPF, date of birth, IP address, among others;
“Sensitive Personal Data” means any information that reveals, in relation to a natural person, racial or ethnic origin, religious belief, political opinion, membership of a trade union or organization of a religious, philosophical or political nature, data relating to health or sexual life, genetic or biometric data;
“Personal Data Processing” means any operation carried out on Personal Data, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or, alternatively, making available, harmonization or combination, restriction, erasure or destruction. Any other operation provided for under applicable law is also considered Personal Data Processing;
“Data Protection Laws” means all legal provisions that regulate the Processing of Personal Data, including, but not limited to, Law No. 13,709/18, General Law on the Protection of Personal Data (“LGPD”).
Use of Personal Data
We collect and use Personal Data to manage your relationship with us and to better serve you when you are purchasing products and/or services in the Store, by personalizing and improving your experience. Examples of how we use data include:
Enable you to purchase products and/or services in the Store;
To confirm or correct information we hold about you;
To send you information we believe may be of interest to you;
To personalize your experience using the Store;
To personalize advertising to you based on your interest in our Store; and
To contact you at a telephone number and/or email address you have provided. We may contact you in person, by voice message, through automatic dialing equipment, by text message (SMS), by email, or by any other means of communication that your device is capable of receiving, as permitted by law and for reasonable business purposes.
In addition, the Personal Data provided may also be used in any manner we deem necessary or appropriate: (a) under Data Protection Laws; (b) to comply with legal process; (c) to comply with a court order, regulatory order or decision of competent authorities, including authorities outside your country of residence; (d) to protect our operations; (e) to protect the rights, privacy, security of us, you or others; (f) to detect and prevent fraud; (g) to allow us to exercise available remedies or limit the damages we may suffer; (h) in other ways permitted by law.
OUR STORE IS NOT INTENDED FOR PEOPLE UNDER 18 (EIGHTEEN) YEARS OF AGE AND WE ASK THAT SUCH PEOPLE DO NOT PROVIDE US WITH ANY PERSONAL DATA
Failure to provide Personal Data
You are not obliged to share the Personal Data that we request, however, if you choose not to share it, in some cases, we will not be able to provide you with full access to the Store, some specialized features or be able to provide the necessary assistance or, even, facilitate the delivery of the product or provide the service contracted by you.
Collected data
The general public may browse the Store without the need to register or send Personal Data. However, some of the Store's features may depend on registration and sending Personal Data, such as completing the purchase/contracting of the service and/or enabling the delivery of the product/provision of the service by us.
When contacting the Store, we may collect:
Contact information. First name, last name, telephone number, city, state and email address; and
Information you submit. Information you submit via form (questions, complaints, suggestions, criticisms, compliments, etc.).
In general browsing of the Store, we may collect:
Location data. Geolocation data when you access the Store;
Preferences. Information about your preferences and interests in relation to products/services (when you tell us what they are or when we infer them from what we know about you);
Store Navigational Data. Information about your visits to and activities on the Store, including the content (and any advertising) you view and interact with, information about the browser and device you are using, your IP address, your location, the address of the website from which you arrived. Some of this information is collected using our Automatic Data Collection Tools, which include cookies, web beacons and embedded web links. To learn more, please read how we use Automatic Data Collection Tools in section 7 below;
Anonymous or aggregated data. Anonymous responses to surveys or anonymous and aggregated information about how the Store is used. During our operations, in certain cases, we apply a de-identification or pseudonymization process to your data so that it is reasonably unlikely that we can identify you through the use of that data with available technology; and
Other information we may collect. Other information that does not specifically reveal your identity or does not directly relate to an individual, such as browser and device information; Store usage data; and information collected through cookies, pixel tags, and other technologies.
Unless you inform us in a free form filled out by you, we do not collect Sensitive Personal Data.
Sharing Personal Data with Third Parties
We may share your Personal Data:
With the partner company(ies) you select or choose to send your data, questions, inquiries, etc., as well as with service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the United States, Argentina, Brazil, or other global locations, including servers for certification and production, and providers of hosting and data storage services, fraud management, customer support, sales on our behalf, order fulfillment, content personalization, advertising and marketing activities (including digital and personalized advertising), and IT services, for example;
With third parties to help us manage the Store; and
With third parties in the event of any reorganization, merger, sale, joint venture, assignment, conveyance or transfer of all or any portion of our business, assets or capital (including in connection with bankruptcy or similar proceedings).
International Data Transfers
Personal Data and other information collected by us may be transferred to or accessed by entities belonging to the corporate group of partner companies worldwide in accordance with this Privacy Policy.
Automatic collection of Personal Data
When you visit the Store, it may store or retrieve information on your browser, either in the form of cookies and other similar technologies. This information might be about you, your preferences or your device and is mostly used to make the Store work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience.
In accordance with this Privacy Policy, we and our third-party service providers may collect your Personal Data in a variety of ways, including, but not limited to:
Through your browser or device: Some information is collected by most browsers or automatically through your internet access devices, such as the type of computer, screen resolution, operating system name and version, device manufacturer and model, language, and the type and version of the internet browser you are using. We may use this information to ensure that the Store functions properly.
Use of cookies: Cookies allow us to collect information such as browser type, time spent on the Store, pages visited, language preferences, and other anonymous traffic data. We and our service providers may use this information to, among other things, personalize your experience when using the Store, as well as to target advertising to you, according to your interests. We also collect statistical information about the use of the Store to continually improve our design and functionality.
If you do not want your information to be collected through cookies, you can configure cookies in the "options" or "preferences" menu of your browser. In the links below you will find more details on how to adjust the cookie preferences of the most popular internet browsers:
Google Chrome
Mozilla Firefox
Safari
Internet Explorer
Microsoft Edge
Opera
If you would like to know a little more about advertising and remarketing cookies, which are used to target advertising based on the interests of each user and the number of visits they have made to our website and their searches on the internet, visit:
Bing
Use of pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used to track the actions of users of the Store (including email recipients), measure the success of our marketing campaigns, and collect statistics about Store usage and response rates. If you have enabled ad personalization on tools such as Facebook, Google or Bing, the information may be used to show you ads on their services. If you do not want to be tracked, you can ask each of the services:
Bing
We may employ behavioral advertising companies to report on the Store’s advertising across the Internet. To do this, these companies use cookies, pixel tags, and other technologies to collect information about your use, or the use of others, of our Store and third-party websites. We are not responsible for pixel tags, cookies, and other similar technologies used by third parties. You can set your preferences in your browser’s menu. Please be aware that if you change computers or browsers, or use multiple computers or browsers, you will need to repeat this process for each computer and browser.
User Rights
You may, at any time, request: (i) confirmation that your Personal Data is being processed; (ii) access to your Personal Data; (iii) corrections to incomplete, inaccurate or outdated data; (iv) anonymization, blocking or deletion of unnecessary, excessive data or data processed in non-compliance with the provisions of the law; (v) portability of Personal Data to another service provider, as long as this does not affect our industrial and commercial secrets; (vi) deletion of Personal Data processed with your consent, to the extent permitted by law; (vii) information about the entities with which your Personal Data has been shared; (viii) information about the possibility of not providing consent and the consequences of refusal; and (ix) revocation of consent. Your requests will be treated with special care so that we can ensure the effectiveness of your rights. You may be asked to prove your identity in order to ensure that the sharing of Personal Data is only done with its owner.
You should bear in mind that in certain cases (for example, due to legal requirements) your order may not be immediately fulfilled, and we may not be able to fulfill it due to compliance with legal obligations.
Personal Data Security
We seek to adopt appropriate technical and organizational measures required by Data Protection Laws to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any of your accounts has been compromised), please notify us immediately.
Hypertext links to other websites and social networks
The Store may, from time to time, contain hypertext links that will redirect you to websites of our partners' networks, advertisers, suppliers, etc. If you click on one of these links to any of these websites, please be aware that each website has its own privacy practices and that we are not responsible for these policies. Please review these policies before submitting any Personal Data to these websites.
We are not responsible for the collection, use, and disclosure policies and practices (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer or application provider, social media store, operating system, wireless service provider, or device manufacturer, including any Personal Data that you disclose to other organizations through the Applications, in connection with such Applications, or posted on our social media pages. We encourage you to read the privacy policy of each website you visit or service provider you use.
Updates to this Privacy Policy
If we modify our Privacy Policy, we will post the new text on the Store with an updated revision date. We may modify this Privacy Policy at any time. If there is a material change to the terms of this Privacy Policy, we may notify you through the contact information we have in our database or by means of a notice on our Store.
We remind you that we are committed to not processing your Personal Data in a manner incompatible with the purposes described above, unless otherwise required by law or court order.
Your use of the Store after the changes are made means that you accept the revised Privacy Policy. If, after reading the revised version, you do not agree with its terms, please stop accessing the Store.
Person responsible for processing Personal Data
If you wish to exercise any of the rights provided for in this Privacy Policy and/or in the Data Protection Laws, or resolve any queries related to the Processing of your Personal Data, please contact us via email atendimento@peludosonline.com.br.